Message from the President

Before CTI was even formed, Theresa and I determined to make God the “Boss.”  The fantastic growth of CTI has been no accident.  We give all the credit to Him.  When times were tough, we turned to God, and He hasn’t failed to help us with the answers.  We strive to provide fast, friendly and efficient service to all our customers with honesty, integrity and character.  Do we make mistakes?  Sure we do; we’re human.  However, when we do, we find it imperative to do our utmost to make it right.  To us, besides being the “Boss,” He is also our Heavenly Father and it’s a great blessing for us to have this security in these troubled times.

“Commit to the LORD whatever you do, and your plans will succeed.” Proverbs 16:3

Our Mission

CTI exists to provide fast, friendly and efficient support services to government and private organizations worldwide.

Our Vision

We see a company that is committed to making a difference in the lives of our employees and our customers so that they can make a difference at work, at home, in their communities and the world.

Our Goals

• Attain our defined revenue and profit goals, because it’s a great long-term investment.
• Be a Great Place to Work for Great People, because it makes good business sense and it’s the right thing to do.
• Lead with Love, because it ensures our employees are motivated and loyal and our business is resilient and profitable.

Love Really Works

CTI’s Story

CTI was founded in March 2003 by Mr. Chris Imbach, a retired Navy Limited Duty Admin Officer.  Utilizing his extensive career experience, he developed and implemented the processes that provided enterprise system travel and payroll support services to three Navy shore installations in the Southeast Region.  By leveraging technology, Mr. Imbach developed a plan to consolidate support of the 19 remaining Southeast Region shore installations into one highly efficient support center.  Once executed, CTI’s plan saved the government millions in precious manpower dollars.

In October 2003, the new Echelon II, Commander, Navy Installations Command recognized CTI’s expertise and contracted with them to provide travel and pay implementation, training and support to all shore installations worldwide.  They simultaneously tasked CTI to provide call center support for various other IT enterprise applications.  Today, CTI is a premier Support Center for IT Enterprise Applications, Navy Websites and Enterprise Land Mobile Radio logistics support services for Navy customers throughout the world.

Additionally, CTI provides onsite administrative support services to Commander, Navy Region Southeast, Federal Protective Services, Transportation Security Administration, Defense Intelligence Agency, the Department of Veterans Affairs and the various Department of Homeland Security agencies.

Corporate History

CTI Resource Management Services, Inc. (CTI) is a Service-Disabled, Veteran-Owned Small Business, headquartered in Jacksonville, Florida.  CTI was founded in March 2003 to provide fast, friendly and efficient support services to customers worldwide.  Drawing on our 1,800+ years of combined government experience, other resources at our disposal and the expertise of others, we provide our clients with the best possible support services quickly, efficiently and with a smile.

CTI currently operates a state-of-the-art contractor site support center in Jacksonville, Florida, as well as providing customer site personnel throughout the U.S.