CTI’s Current Open Positions

Interested in one of our openings around the United States?  We are thrilled you are considering joining the CTI family.  Please take a moment to look at and learn about each position.  If you see a position that you would like to apply for, click on the link at bottom of page to open up a PDF version of an application.  Complete the PDF document in entirety, save it to your desktop and submit to CTI by emailing recruiter@ctirms.com and attaching document to email.

Receptionist

Receptionist

Washington DC

Description
To provide Receptionist Support Services to the DNDO to include, but not limited to, the following tasks:

  • Provide reception support such as greeting and assisting visitors, providing visitor badges to guests, contacting staff to notify them that their visitors have arrived, maintaining security protocols, answering and forwarding telephone calls, taking messages, and other reception related duties.
  • Schedule conference room reservations on behalf of the agency, arranging for necessary resources, providing staff with appropriate information and forms regarding the process, rearranging schedules when necessary, and printing schedules.
  • Assist with and advise staff regarding the overnight mail process, packaging mail for shipment, tracking and recording documentation, researching receipt or shipment progress, reconciling invoices, and maintaining adequate inventory of shipping supplies.
  • Assist staff with reconciliation of office supply purchases, assembling files of invoices and packing slips, reviewing and comparing documentation against order forms, contacting vendors for missing documents, and creating spreadsheets and records.
  • Provide Time and Attendance assistance for federal employees, inputting records into the automated Time and Attendance system (webTA), providing instructions to staff, answering questions, sending reminders to staff of biweekly submission deadlines, and transmitting files to Headquarters.
  • Establish, maintain, and update files, databases, and records. Perform routine data entry or typing, creating, editing, and maintaining documents, correspondence, and PowerPoint presentations.
  • Perform responsibilities as alternate travel preparer using www.Concur.com (or designated DHS system). Administer and prepare travel requests, authorizations, and invoices, research transportation schedules, lodging arrangements, and meeting locations, confirm reservations, and maintain detailed files for travelers.
  • Attendance and punctuality are critical to this position.
  • Other duties as assigned.

Education and Experience
Prefer experience with/at Department of Homeland Security (DHS). Be proficient and have demonstrated experience in the use of the following software: Microsoft Windows, Microsoft Outlook, Microsoft Word, Microsoft Power Point, and Microsoft Excel.
Bachelor Degree with no experience or High School Diploma with 4 years of secretarial and administrative supply or mailroom experience.

Security Requirements
Security Clearance: Applicant must currently possess a SECRET clearance. Employee must maintain eligibility at the level required by the contract throughout employment.

Travel Administraive Assistant

Travel Administrative Assistant

Washington DC

Description
To provide support services to the Domestic Nuclear Detection Office (DNDO) to include, but not limited to, the following tasks:

  • Answer telephones, record messages, forward calls, and respond appropriately to inquiries. Assist staff with follow-up phone calls on outstanding actions.
  • Schedule, coordinate, and provide support for meetings, program reviews, events, interviews, appointments, and other similar activities.
  • Research, draft, edit, and facilitate timely responses to a variety of written inquiries as well as Executive or other priority correspondence that requires immediate response.
  • Track incoming and outgoing Executive Secretary correspondence, alerting responsible parties of tasking and ensuring coordination of responses by relevant directorates within established deadlines, review and edit work products, prepare files for circulations, monitor progress, and maintain files (hard copy and electronic). Ensure correspondence and accompanying documents are in compliance with DHS Executive Secretariat policy and procedures.
  • Use a variety of software programs including word processing, excel, database, graphics, spreadsheet, PowerPoint, and project management applications, as well as other DNDO custom applications (such as Microsoft SharePoint Site and an Oracle based financial database) to perform agency-specific administrative tasks.
  • Prepare or assist with the preparation of scheduled and/or ad hoc statistical, metrics, narrative reports and PowerPoint presentations.
  • Establish, maintain, and update files, databases, records, and/or other documents; develop and maintain data, and perform routine data entry, analyses, and calculations in the processing of information for ad hoc and recurring reports.
  • Perform associated records management duties to include identification of documents as records and determination of proper schedules for record disposition in accordance with DNDO policy.
  • Draft, edit, and facilitate the development of talking points, public presentations, reports, educational materials, brochures, fact sheets, and/or other materials for internal, Government, and public consumption.
  • Perform copying, collation, and assembly of various documentation in-house. Under specific circumstances, prepare documents for printing by completing the necessary forms and submitting them to the Facilities Division for transfer to the Government Printing Office.
  • Perform responsibilities as alternate travel preparer using www.Concur.com (or designated DHS system). Administer and prepare travel requests, authorizations, and invoices, coordinate passport/visa requests, research transportation schedules, lodging arrangements, and meeting locations, confirm reservations, and maintain detailed files for travelers. Collect, maintain, and provide data upon request regarding obligation and liquidation of travel expenses.
  • Facilitate the passage of security clearances, foreign visitor requests, and other unique processing requirements as needed for staff travel, Government officials, and/or media representatives to the office, DNDO activity sites, or other locations.
  • Perform basic information gathering, analysis and/or forecasting, for data calls and or reports.
  • Assist with office supply management, analyzing standard office needs, researching sources of supply, and notifying the Facilities Division in advance when supplies are required.
  • Assist with the planning, organization, and production of DNDO sponsored meetings, special events, seminars and programs.
  • On behalf of the federal manager, maintain division’s personnel performance management files, remind managers when plans and appraisal are due, assist with preparation and tracking, and ensure that documents are submitted in a timely manner to Human Resources.
  • Notify Human Resources of any pending staff changes and serve as liaison for personnel or training actions. Maintain records of directorate’s training requests and completed attendance of training.
  • Serve as liaison with Facilities Division regarding any facilities-related needs of Directorate including space, furniture, property, and safety. Serve as representative on Occupant Emergency Planning team.
  • Sort, screen, review, and distribute incoming and outgoing division mail.
  • May be required to provide Time and Attendance assistance for division federal employees, inputting records into the automated Time and Attendance system (webTA), providing instructions to staff, answering questions, sending reminders to staff of biweekly submission deadlines, and transmitting files to Headquarters.
  • Attendance and punctuality are critical to this position.
  • Perform other related duties as required.

Education and Experience
Prefer experience with/at Department of Homeland Security (DHS). Be proficient and have demonstrated experience in the use of the following software: Microsoft Windows, Microsoft Outlook, Microsoft Word, Microsoft Power Point, and Microsoft Excel.
Bachelor Degree with no experience or High School Diploma with 4 years of secretarial and administrative supply or mailroom experience.

Security Requirements
Applicant must currently possess a SECRET clearance. Employee must maintain eligibility at the level required by the contract throughout employment.

Additional Information
Work Hours: When working on Government sites, core duty hours are 7:00 AM – 6:00 PM,
Monday through Friday. The duty day shall consist of 8 hours.
There is 60 day rotation amongst the 3 Travel Admins.  They will be at the Travel Office for 2 months and then rotate to a different building to provide support.

.NET Developer

.NET Developer

Millington, TN

Description

To provide centralized thin-client, web enabled IA compliant, server-based application support for the U.S. Navy Personnel Command’s (NPC) pay, personnel and distribution systems assigned as the responsibility of the Business Operating Department, PERS-5.

Programs supported include the Electronic Military Personnel Records System (EMPRS), and applications hosted on BUPERS On-Line (BOL) system, EMPRS is the military personnel record management system (a mission critical system) delivering the Title 10 mandated records management service for the Navy, and the decision support technology for all Navy promotion and advancement board operations. BOL provides numerous web enabled manpower and personnel decision making applications available fleet wide. NPC systems directly support the Commander, NPC (CNPC) goals for career management, retention, casualty assistance, and personnel distribution.

Support Services include, but not limited to, the following tasks:

  • Develop, create, support and review SQL and DB2; stored procedures, SSIS packages, schemas, views and other database code to ensure systems security, stability and performance requirements prior to deployment.
  • Provide Business Objects Business Intelligence development and administrative support to assist programmers and End users in the proper operation and modification of subject application. Develop applications and data reporting capability within subject application.
  • Provide application database support in the following formats: Microsoft SQL, and IBM DB2.
  • Maintain required ICD’s, System Views, and other applicable documents for all databases.
  • Ensure all data transactions meet the requirement of Enterprise Information Management as called out in applicable DOD/DON/BUPERS instructions.
  • Provide support for the analysis of data received and/or transmitted through external and internal electronic interfaces with other systems
  • Provide support for the research, analysis, design, development, documentation, testing, and deployment of modifications as prioritized and tasked by the Government.
  • Provide development support and deployment logistics for applications that meet all possible Functional Requirements using approved, current development languages and methodologies.
  • Ensure applications are compatible with the external commands and systems ensuring system compatibility with future interfaces to the fullest extent possible.
  • Provide fully IA compliant applications by utilizing automated code review tools (HP Fortify or similar) to ensure applications are fully mitigated and meet DOD/DON security, stability and performance requirements called out in the latest versions of the Application STIG’s and Application Security and Development Checklists requirements prior to deployment on NPC Network.
  • Test code changes for both functional requirement and usability prior to deployment to the test environment.
  • Analyze hardware and software for efficiencies and make recommendations for improvement.
  • Scanning and Recognition: Resolve technical issues with scanning and document recognition software to improve auto-recognition of forms and to speed the flow of documents through the defined business workflow.
  • Provide System Analysis support for hosted applications by refining/clarifying requirements, coordinating development testing activities, designing and implementing software programming changes, and documenting post deployment results to ensure performance is deemed acceptable and appropriate by CCB or designated government approval authority. Additional support activities shall include preparing manual and automatic code scan results, application “debugging,” of exposed defects or errors from the system, and identifying necessary ports/protocol for firewall rule creation.
  • Ensure all developers remain current on latest IA threats/hacking methodologies and utilize coding methodologies to counter those attacks.
  • Develop all code using current static code analyzers and provide reports of any known discrepancies prior to deployment to test or production environments.
  • Maintain version controls on all code by utilizing the provided code repository tools and best practices.
  • Assist Information Assurance (IA) personnel in keeping the IA documentation up to date. Create and maintain standardized procedures for acceptance of applications into the Data Center architecture.
  • Create and maintain data dictionaries for each authorized system.
  • Maintain System Engineering Plans (SEPs) for each application utilizing the templates provided by the Government.
  • Create and maintain Software release notes utilizing the templates provided by the Government.
  • Maintain/update SOPs for application development, support and security. Complete data calls requested by the government as they pertain to the NPC systems and operations.
  • Recommend hardware/software upgrades or other system enhancements. Provide Return On Investment (ROI) justification, defining reasons to upgrade for government review.
  • Provide impact statements that include impact on baseline system design, and scheduling projections for proposed system changes.
  • Additional support activities shall include; specifications documentation, business workflows, and process diagrams, After the system has been tested, debugged, and ultimately implemented the contractor shall develop or assist with the development of user training and the development of users on-line frequently asked questions (FAQ) or other on-line instruction manuals.
  • Provide support for (CR) process support for systems.
  • Requests that are determined to be changes to current system requirements or configuration shall be submitted via the system change request Requirements Configuration Management System (RCMS) tool. The RCMS tool generates a System Change Request (SCR) number for the desired CR. The CR will be presented to the Configuration Control Board (CCB) for approval and prioritization. CRs not requiring configuration change or requesting change in requirements will be approved and prioritized by government technical representative (GTR).       All CRs will have an electronic configuration request or CSR submitted via the Remedy or TFS process.
  • Conduct development activities to resolve change requests in order of severity, using government supplied Configuration Management software.
  • Define processes using SDLC tools for providing systematic control of product configuration and changes.
  • Maintain a Configuration Management disciplined environment to ensure configuration control. Ensure designs are traceable to requirements, change is controlled and documented, interfaces are defined and understood, and there is consistency between the product and its supporting documentation. Ensure Configuration is managed throughout the lifecycle and ensure processes are standardized across organization. Provide guidance and recommendations on executing program/project configuration management. Perform Configuration Management activities using the SDLC tools provided as government furnished equipment (GFE).
  • Troubleshoot and correct errors associated with Configuration Management issues.
  • Manage software builds and releases to Test and Production and validate contents of each release delivery.
  • Provide accurate Estimates of the Scope of Efforts for input into schedules which should include impact studies, analysis, development, testing, implementation, integration, and configuration management.
  • Maintain all systems source code in the government provided application lifecycle management tool. Ensure that no less than two versions are maintained with one version being the current production version.
  • Utilize the Change Management library for collecting, filing and tracking all documentation associated with COMNAVPERSCOM Information Technology Programs of Record (POR) and other systems as directed.
  • Assist functional community in developing Functional Requirements Documents (FRD). Develop and maintain System Engineering Plans (SEP), Levels of Effort documents, test cases, Plans of Actions and Milestones (POAM) for development efforts, risk documentation, and other documentation associated with acquisition principles. Work with external project coordinators to complete and deliver documentation per project requirements and timelines. Unless otherwise directed by the TOM or TA, documentation for projects and project coordination is the responsibility of the PDSS project coordinator from project initiation to releasing to the production environment.
  • Provide assistance to the IT Operations group when the government Application and Engineering Branch Head or designee deems appropriate. This may include troubleshooting or other work involved with resolution of application service requests and the testing of application modifications.
  • Provide a Monthly Status Report (MSR). The MSR shall indicate name of personnel assigned, reporting period, hours expended for the month for each labor category and cumulative hours billed for the current contract period and estimated cost. In addition it should identify any projected leave (of more than 3 days) and any other pertinent information as may be directed by SAIC. MSR should be submitted to the Senior Program Manager via email with a copy to the Government site Program Manager and the SAIC Project Control. The MSR is due NLT the 5th business day of each month for the previous reporting month
  • Perform other related duties as required.

Education and Experience
BA plus 5-7 years’ experience with .Net development with SQL server
5 years’ with C#
As a web based application engineer/developer using .Net Frameworks
Using Visual Studio 2012/13 and Microsoft SQL 2008/12 development
With Classic ASP, C#, JavaScript, and AJAX
Understanding of the software development lifecycle
Possess strong analysis skills Designing, developing, implementing and testing .NET based business applications.
Ability to train and coach junior development members on effective Unit Testing techniques.

PREFERRED: Sharepoint, Telerik, Reshaper, HP Fortify, DEVOPS and Agile

Security Requirements
Position requires US Citizen and SECRET clearance (or eligible for clearance at this level). Employee must maintain eligibility at the level required by the contract throughout employment.

Linux System Administrator

Linux System Administrator

Newport, RI

Description
To provide Linux specific system administration services to the Naval War College

Education and Experience
Must have CompTIA Security+ ce, Linux Certified Should have knowledge of ESX hosts, Vcenter 6.0 Servers, VMware vSphere, VMware Horizon View 6/7, VMware View Composer/Manager/Persona Management, VMware vShield, ThinApps/AppStack. Datastores, Desktop pools, Application Pools, Resources IE:
Persistent images managing Linked-clone Desktop virtual Machines and Persistent Desktop Virtual Machines. Windows Server 2012R2 /2012/2008R2/2008, System Center Operations Manager ( SCOM ), System Center Configuration Manager ( SCCM), System Center Data Protection Manager (SCDPM ).
Knowledge of both Windows server/service environments as well as MacOS & Unix/Linux servers in order to operate in a versatile systems administration team. Knowledge of securing operating systems via following STIG, CTO’s and IAVA requirements.
Knowledge of Google Apps for Government / Unlimited, Microsoft Exchange 2010/2016 E-Mail messaging systems.
Position requires full knowledge of Linux. BS degree in the IT field with (4) years of experience. Experience may be substituted for education.

Security Requirements
Must be eligible to obtain a DoD SECRET security clearance. Employee must maintain eligibility throughout employment.

EAS Admin CSR I

Enterprise Application Support Admin Customer Service Representative I

Jacksonville, FL

Description
To provide support services to the support of the Programs that reside on the EAS Admin team to include, but not limited to, the following tasks:

  • Provides customer service and technical expertise and training to CNIC customers by phone, online network, email, VTC and occasionally in person.
  • Collect, analyze and provide application data reports as directed.
  • Handles customer problems that arise from the use of the above listed applications/processes.
  • Creates processes for responding to customer inquiries.
  • Troubleshoot errors and take prompt, appropriate action on customer complaints.
  • Completes, maintains and processes pertinent paperwork and records, to include workload data.
  • Keys information into computer to compile work volume statistics for accounting purposes.
  • Records all customer service support in Remedy Tracking Software (when available).
  • Assists, as directed in training new CSRs on use of new applications/processes.
  • Operates office equipment
  • Attendance and punctuality are essential functions of this position.
  • Other duties as may be assigned.
  • This position may require occasional travel.
  • Perform other related duties as required.

Education and Experience
High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.

Security Requirements
A favorable NACI background investigation required.  No access to classified material granted.  Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.

Additional Information
Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is primarily sedentary.
  • Available for work from 0700 to 2000.
EAS Tech CSR II

Enterprise Application Support Technical Customer Service Representative II

Jacksonville, FL

Description
The representative will be part of a team responsible for the technical support of the Enabler programs, CNIC Gateway (MS SharePoint) /sub-applications, Web Content Management, C4I Suite applications, WPCS, PSNET and ELMR support used by customers, Regional Operation Centers, and Emergency Operation Centers in CONUS and OCONUS.  To provide support services to the support of the Programs that reside on the EAS Technical team to include, but not limited to, the following tasks:

  • Establishing/developing & maintenance of scripts and processes on how to address questions, technical issues/problems pertaining or related to the program
  • Technical representative will provide both administrative and technical guidance to others, as required or necessary, and could be required to participate in Interim Program Reviews which evaluates results, systems and processes
  • Timely response and data entry is required for all inquiries related to supported applications.
  • Assists in training new CSRs on use of new applications/processes, as directed.
  • Attendance and punctuality are essential functions of this position.
  • Perform other related duties as required.

Education and Experience
Must have excellent written communications skills meeting or exceeding the CTI Quality Score threshold
Must have excellent oral communication skills and be able to present sensitive data to senior military leaders in a succinct manner
Must have excellent troubleshooting/problem solving skills with a technical background in Web Application Support.
Must be able to perform duties independently, and be a self-starter with intuitive skills to analyze data and draw valid conclusions from multiple information sources
Must have excellent Microsoft Office skills with an emphasis on Excel and Outlook.
Must have customer service background with a professional and responsive attitude at all times
Education: Associates Degree with an emphasis on Software Applications, or six to nine months related experience in MS SharePoint and/or Website Management
At least 4 years of related military experience a plus

Security Requirements
A favorable NACI background investigation required.  No access to classified material granted.  Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.

Additional Information
Physical Requirements:  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Work is primarily sedentary.
  • Available for work from 0700 to 2000.
General Clerk II (Proposal Position) Orlando, FL

General Clerk II (Proposal Position)

Orlando, FL

Description

The General Clerk II will support The Resuscitation Education Initiative (REdI) located within the SimLEARN national center, Orlando, FL and provides specific training related to resuscitation and is the official American Heart Association (AHA) Training Center (TC) for the VA. The REdi program, as the AHA TC for the VA, is responsible for the provision and oversight of the Basic Life Support (BLS) and Advanced Cardiac Life Support (ACLS) programs taught at 153 VA Medical Centers and their associated satellite sites. Additionally, REdI is responsible for establishing and managing the compliance files for every BLS and ACLS instructor within the training network for the VA.  These positions are considered “key personnel”.

Tasks:

  • Managing the influx of Basic Life Support and Advanced Cardiac Life Support instructor files
  • Assembling and auditing instructor files to be compliant with the established format and requirements.
  • Communications with the assigned Health Education Specialist (HES) and REdI Program Manager.
  • Compile audit reports per customer specifications.
  • Create profiles in the electronic database.
  • Scan audited and completed files into the electronic database.
  • Other duties as assigned.
  • Punctuality and attendance are critical in this position.

Education and Experience: High School Diploma (or GED or High School Equivalence Certificate) and two years of administrative work experience in an office environment required. Must have proven exemplary customer service skills and experience.  Must demonstrate advanced knowledge of personal computing equipment and proficiency with the Microsoft Office Suite of products (Word, Outlook, PowerPoint, Excel) and database management.  Work is fast paced and subject to frequent prioritization. The work requires extensive sitting, standing, walking, bending and lifting of materials

Security Requirements
A favorable NACI background investigation required.  No access to classified material granted.  Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.

CTI Employment Application 2018

CTI is an Equal Employment Opportunity (EEO) employer. It is the policy of CTI to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.