Founded in March 2003, CTI is a Service-Disabled, Veteran-Owned Small Business. Headquartered in Jacksonville, FL, our mission is to provide fast, friendly and efficient support services to government and private organizations worldwide.
Our vision describes who we are and is the essence of how we do business with our customers, business partners and employees. We are a company committed to making a difference in the lives of our employees and our customers so that they can make a difference at work, at home, in their communities and the world.
Our commitment to making a difference drives us to performance excellence as reflected in our CPARS ratings and in what our customers say about working with us. Commander, Navy Installations Command (CNIC) has been a CTI customer since our inception. This is what they have to say about working with us: “CTI continually provides top quality support to CNIC. CTI not only meets expectations of the customers they provide service to and the contract requirements but continually goes above and beyond. CTI creates an environment for their employees to strive to find proactive solutions and ensure the highest level of customer support is met.”
Contract Transitions – Continuity and Stability of Customer Support
Frequently, contractors have the opportunity to transition incumbent staff to a new contract. Often the incumbent staff have skills and knowledge that are critical to the customer. The best approach to seamlessly providing top quality support is to recruit and hire the incumbent personnel. CTI excels in successfully transitioning incumbent staff, ensuring continuity and stability for our customers during contract transitions.
Information Technology Services and Management
CTI consistently outperforms established Service Level Agreement (SLA) metrics, obtaining close to 100% customer service satisfaction ratings in an industry where 82% is considered world class performance.
- Service Desk/Help Desk/Call Center Support
- Information Technology Infrastructure Library (ITIL) Certified Program Management (From Service Request/Incident Management through IT Life Cycle)
- Enterprise Application Support
- Enabler Application Support
- Microsoft Sharepoint
- Application Development
- Network and System Administration
- Website Content Management and Maintenance (utilizing Oracle 10G and Stellent)
- ITSM Administration (Remedy)
Enterprise Logistics Support
CTI provides full life cycle logistics support for IT and communications systems from our support center and warehouse in Jacksonville, FL. Services include:
- Shipping and receiving
- Help Desk Support
- Government Site Field Service
- Lifecycle Management
Professional Services Staff Augmentation
CTI’s government site support for federal government customers continues to expand as a result of the quality of service provided by our outstanding staff as well as CTI’s ability to recruit and retain personnel. Services provided at customer site include:
- Financial Support Services
- IT Support
- Human Resources
- Management Analysis
- Program Management
- Business Operations and Administration
- Customer Service
- Defense Travel System (DTS) Support
Government Contracting and Training for Small Businesses
CTI utilizes its expertise, strengthened by our own growth, to assist emerging small businesses in becoming successful federal government contractors. For our micro-business partners, CTI provides mentoring and training in cost accounting, security processes and business development/proposal writing.